Heart HQ
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Ecommerce Customer Service Representative

Sunshine Coast, Queensland

BioXact and EONLife Wellness, sister companies to Heart HQ, are seeking a motivated individual who is passionate about providing a positive customer experience, displays initiative, has strong attention to detail and is willing to be a part of a fast-paced growing business. The position is full-time.

About the role:

You will be providing customer service and support for our brands. This includes answering sales-related and product enquiries via email, chat, social media channels and telephone, following up orders and resolving problems with customers.

Your role and responsibilities will include:

  • Answering product questions
  • Tracking information and delivery questions
  • Resolving complaints
  • Effectively communicating with customers via different messaging platforms and occasionally over the phone
  • Communicating and liaising with our distributor
  • Providing suggestions to the marketing team on additional/changes to content based on customer feedback to improve satisfaction level
  • Data entry
  • General telephone support for Heart HQ where needed.

The right candidate will:

  • Have 1 year of experience in customer service, preferably in an ecommerce environment
  • Be independent and self-motivated
  • Be able to resolve customer complaints effectively
  • Have strong attention to detail
  • Have great problem-solving skills
  • Be results driven and have a can-do attitude
  • Be able to multi-task and meet deadlines
  • Have exceptional communication skills, both written and verbal
  • Be able to work closely with other teams
  • Take a highly professional approach to their work

Why work with us?

  • Enjoy working in a positive, caring, fun environment
  • We offer parental leave
  • Participate in our training and development programs to enhance your skills
  • Enjoy our health and wellbeing program
  • Career opportunities

To apply:

Please send your resume and cover letter to carole.cooper@hearthq.com.au. If you have any questions, please call (07) 5414 1100.

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