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Our Patient Charter

As a valued patient of Heart HQ, we are committed to providing you with a high standard of care. We have developed our Patient Charter to confirm our commitment to you.

From your very first contact with our team, you can expect:

High Quality Healthcare

We will provide you with world-class, compassionate care.

We will continue to lead the way in service delivery and innovation.

We will continue to learn from others and adopt and share best practice.

We strive to provide the best possible health outcomes for our patients.

Respect, Trust, Dignity and Consideration

You will be respected by all staff, just as our staff can expect to be respected by you.

You can trust us to treat you as an individual and work with you to achieve the best possible health outcomes.

We will uphold your personal dignity and you will be treated with care and consideration at all times.

Clear Communication

You can expect clear communication from all members of staff at all times, including:

a clear discussion with your Cardiologist about your health concerns, required testing and/or procedures, and

any risks involved so you are able to give informed consent for any treatment.

We will answer any questions you may have in a timely manner.

A Friendly Greeting

You will receive a warm greeting from our friendly staff – whether you visit us in person, or contact us via phone or email.

We will provide a caring environment for you, from your very first contact with us.

Knowledgeable Staff

Our staff will be able to answer your queries and questions, or locate the information you need in a timely manner.

We are always here to help and will respond to your queries promptly.