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Remote Home Monitoring (RHM)

RHM is a service that Heart HQ offers for your cardiologist to monitor your implantable device from the comfort of your own home.

 Your doctor has recommended you utilise our remote home monitoring (RHM) service. This information sheet outlines what the service is, how it works, what the benefits are and what you need to get started.

After you read this information, you might still have questions. If you do, please contact the RHM team at Heart HQ. We’re here to help.

What is remote monitoring?

RHM is a service offered by Heart HQ that allows “virtual checkups” of your implanted cardiac devices (such as loop recorder, pacemakers and implantable cardiac defibrillator) via the use of a small monitor or mobile app.

The small monitor/mobile app will regularly “talk” to your implanted cardiac device and provide a link from your cardiac device to the cardiology clinic allowing your cardiologist to have timely access to your device’s data. The data includes the battery life of the device, collection of diagnostic data and any abnormal heart rhythms that have been recorded.

Please note: you monitor / app is not an emergency device, for medical emergencies please call 000.

How does it work?

RHM uses technology across either wireless internet or mobile networks to send data from your cardiac device to a server and password protected website that your cardiology clinic can access. Your remote monitor/app will perform frequent “virtual checkups” of your cardiac device; if an abnormality is detected this will trigger the monitor/app to send the data to your cardiologist as an “alert”. Please note that these alerts will only be reviewed during our business hours, Mon-Fri 8:30am-5:00pm (excluding public holidays).

In addition to regular “virtual checkups”, Heart HQ will schedule remote checks throughout the year. You will be notified either by an SMS or phone call prior to these checks. Your scheduled remote checks will be reviewed by your cardiologist, and a copy of the report will be sent to your GP.

What are the Benefits?
  • Enables data to be reviewed by your cardiologist in the comfort of your home.
  • Provides earlier detection of performance issues with your cardiac device and abnormal heart rhythms (arrhythmias) that are recorded by your cardiac device.
  • Research has shown that early detection can lead to improved health outcomes and a reduction in hospital admissions.
  • Save you time and the inconvenience of attending multiple clinic appointments.
How to Get Started
  • On the day of your cardiac device implant procedure, the device company representative will provide you with a remote monitor or download an app on your mobile and provide you with installation instructions.
  • Our RHM team will contact you a few days after your proceedure to assist with setting up the monitor / app and go through any questions you may have
  • If you have already had your device implanted and would like to utilise this service, please contact Heart HQ. 

Remote cardiac device monitoring info sheet

Abbott (St Jude Medical) Manual transmission instructions

Boston Scientific
Manual transmission instructions

Manual transmission instructions

Manual transmission instructions